Assertive Vs Aggressive Behaviour
Aim: The delegate will learn the key defining factors between assertive and aggressive behaviour and how to act and react accordingly.
By the end of this module the delegate can:
- Identify the key differences between assertive and aggressive behaviour
- Explain how to express opinions directly whilst respecting others
- Demonstrate how to make appropriate requests and how to refuse requests with confidence
- Recognise how to manage conflict with sensitivity