Being competitive - stand out from the crowd

Customer Service

Being competitive - stand out from the crowd

Introduction

This course is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service. This course covers the learning outcomes and assessment criteria to complete Unit A14 – Use customer service as a competitive tool.

Benefits Of The Course

  • Organise customer service to gain a competitive advantage
  • Deliver a competitive service
  • Know and understand how to use customer service as a competitive tool

Course Code:104219CS003