Building Relationships with Customers

Customer Service

Building Relationships with Customers

This course is about developing releationships with your customers and going the extra mile.

  • Understanding the difference between an internal and an external customer
  • Understanding standard expectations that customers have
  • Understanding types of behaviours that will upset and impress customers
  • Describing customers using the appropriate customer service language
  • Communicating with customers in a way that makes them feel respected and valued
  • How to identify a customer’s expectations and how to verify these
  • The importance of keeping customers informed and reassured

Course Code:104219CS018