Communicating at Work

Employability

Communicating at Work

Introduction

Being able to communicate well is a desirable aspect of employability. This course covers all types of communication, written, verbal, graphs, charts and tables, all of which are valuable skills. Whether the learner uses communication skills formally as a manager or informally to lead a small group, this course will benefit the learner. Learning Outcomes:

Benefits Of The Course

  • Be able to identify a customers needs
  • Be able to identify appropriate customer care
  • Understand the effects of good and bad customer service
  • Know how to prepare for meetings
  • Understand the different ways of taking notes in meetings
  • Understand the key issues when handling data in the workplace

Course Code:104216EM006