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Conflict Management

About the course

Everyone wants to work in an environment in which they feel safe and supported, and in which the potential for conflict is understood and managed properly. Studying this course will enable you to make your contribution to establishing a workplace culture in which negative conflict becomes unacceptable without stifling the creative conflict of ideas that drives organisations forward. In this course, you will learn:

Key features

  • How good communication can assist in the management of conflict
  • How to recognise and identify the signs of conflict and what steps you can take to resolve conflicts at work