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Making The Change Module

Overview

One of the biggest obstacles a leader faces is leading change. This module looks at the seven characteristics of effective change agents and explores the decision making process. A force-field analysis will help you to uncover both the driving and restraining forces for change. We will look at the importance of effective communication and active listening.

Learning Outcomes

  • Look at the seven characteristics of effective change agents
  • Explore the decision making process
  • Look at the importance of effective communication and active listening