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Service that Sells

Overview

The Service That Sells course is ideal for people in the hospitality industry that deal with customers in their day to day role. As the hospitality industry becomes more and more competitive, it is vital for businesses to maximise all sales opportunities available to them.

This interactive and engaging online course will equip you with essential skills and techniques that will enable you to become competent and effective in maximising sales within any business, with a direct benefit on the bottom line of your organisation.

Details

By taking this course you will:

  • be able to identify the skill required to become a effective and confident sales person

  • use the correct sales techniques and identify sales opportunities to upsell to your customers

The course will enable employers to demonstrate that appropriate training has been conducted, and will provide a valuable support for employment opportunities in this area of work. You can learn at your own pace and you'll have 6 months to complete your training. Your access to the course finishes once it has been fully completed.

Modules

With specific focus on sales within a hospitality setting, this course covers the following topics:

Section 1- The Good sales person

  • Presenting yourself to sell

  • Presenting yourself activity

  • Characteristics of a good sales person

  • The sales personality

  • Knowing your customers

  • Communicating to sell / Sell what you say

  • Body language that sells

Section 2- Selling your product

  • Gathering information

  • Knowing your product

  • Features & benefits

  • Presenting your product

  • Eye for detail activity

  • Sales techniques

  • Upselling and suggestive selling

  • How to sell

  • Sales techniques activity

  • Handling objections

  • Closing the sale

Section 3- Sales opportunities

  • Maximising sales

  • How to maximise sales

  • Tailoring the guest experience

This course has been endorsed by the Institute of Hospitality [IOH], the Scottish Qualifications Authority [SQA] and Quality Marked by the Hospitality Guild. 

Demo

Please Click here to launch a demo version of this course.