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Solving Customer Service Problems

Customer Service

Solving Customer Service Problems

Introduction

This course is about solving customer service problems and managing customer expectations.

Benefits Of The Course

  • Ensuring that the service given meets the customer’s needs and expectations
  • Maintaining and improving standards of service delivery by sharing information
  • How to recognise repeated problems and how sharing customer feedback can help identify and resolve potential problems
  • Identifying and confirming the options to resolve a customer problem and demonstrating how to work out the advantages and disadvantages for the customer and the organisation
  • The actions that need to be taken when introducing options to the customer and how to keep the customer fully informed of the decision

Course Code:104219CS015