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Telephone Techniques

Course Overview

Aim: The delegate will learn how to use the telephone effectively using various techniques to help build rapport and ensure a successful transaction.

Learning outcomes:

By the end of this module the delegate can:

  • Describe how to quickly assess a customer's mood on the telephone
  • Demonstrate using your voice for maximum effect
  • Define how to select language to engage and inspire others
  • Explain when it is best to speak and when to be silent

Approach

Maguire Training have created over 100 video-based modules using their own professional training team to present on subjects they are experts in. These videos are jargon-free and delivered with the enthusiasm and engagement you would expect from some of the country’s leading business skills trainers. Each module has interactive questions to check learner knowledge and is accompanied by supporting notes for the learner to read in their own time. Each module is a powerful package of learning designed to maximise learner development.