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Three routes to good communication

Introduction

To communicate effectively, it's important to create a climate that suits the person you are speaking to.

There are tools and methods you can use to create better conditions for communication. They enable you to be on the same wavelength as the person you are talking to and to listen effectively, and still put your ideas across.

Module Objectives

By the end of this module, you will know how to:

  • Use non-verbal communication effectively.
  • You will use direct, honest communication in your relationships and will be able to look beyond what is said.

Module Program

  • Using the non-verbal dimension to boost your communication.
  • Using "straight talking" to build more robust relationships.
  • Distinguishing between the five levels of listening

Key Advantages

  • Non-verbal communication is an important aspect of human relationships.
  • The explanations and examples will give you a clearer insight, while the tools and advice are simple and accessible.
  • The "Leveling criticism" tool offers practical tips for more open, frank discussions.

Target Audiences

Anyone whose job is dependent on building successful relationships.

Prerequisites

No prerequisites.