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Treating Customers Fairly - Finance

Overview

This course covers what is ‘Treating Customers Fairly’ (TCF), the outcomes and how to handle related complaints. The course will last 15 minutes and there will be a quiz at the end to test your knowledge.

Learning Objectives/Outcomes

  • What is 'Treating Customers Fairly' (TCF)?
  • The Outcomes from TCF
  • What is NOT TCF
  • How to handle related complaints

Target Audience

Business and corporate