All courses
Age Discrimination
Application Forms
Being competitive - stand out from the crowd
Briefing the Team
Building relationships - aim to exceed expectations
Building Relationships with Customers
Communication Skills
Complaint procedures - a structure for solutions
Creating a Good First Impression
Creating and Designing Documents
Dealing with problems
Developing and Improving Your Own Performance
Developing Your Administration Skills
Developing Your Customer Service Performance
Developing yourself
Difficult Customers - a guide to dealing with problems
Digital Mentoring
Effective Communication
Effective Communication
Effective Communication - Dealing with customers in Writing
Effective Teamworking
Employment Law 2006
English - Entry Level 3 Training
English - Level 1 Training
English - Level 2 Training
Finding that Job
Fire safety
Get Informed
Giving Effective Presentations
Giving Good Customer Service
Healthy Lifestyles Show
Identifying and reducing risks to health and safety
Improving Your Body Language
Improving Your Verbal Communication Skills
Interview Techniques
Introduction to health and safety
Introduction to risk assessment
Keeping Your Customers Happy
Letter Writing
Making Change Work For You
Managing Creativity and Innovation in the Workplace
Managing Customer Data
Managing Information
Managing Performance for Team Leaders
Managing Successful Meetings
Manual handling
Maths - Entry Level 3 Training
Maths - Level 1 Training
Maths - Level 2 Training
Motivating the Team
Motivation and Confidence
Not Enough Hours
Organisation - the secret of successful service delivery
Organising yourself
Planning and Organising the Team's Work
Planning and Preparation
Preparing & Working to a Budget
Producing Documents to Agreed Standards
Promotion - the first step to reaching your customers
Ready to Cook
Reflection and development - continuing improvement
Respecting and Supporting Others
Role of the Team Leader
Rules and Regulations - a guide to your responsibilities
Safe as Houses
Solving Customer Service Problems
Steps To Success - Professional Customer Service Skills
Taking Phone Calls
Team Structures
Understanding customer service - get the essentials
Understanding Your Organisation
Using Equipment and Resources
Working Effectively
Working in a Business Environment
Working Relationships
Working with Others
Working with Others
Working with others - a guide to making a difference
Writing a CV
Writing and Analysing Reports
Your Place - Your Community