Learndirect
All courses
TitleTraining TimeBase Price
Age Discrimination40 minutes 15.00
Application Forms40 minutes 15.00
Attitude1 hour 15.00
Being competitive - stand out from the crowd2 hours 15.00
Briefing the Team3 hours 15.00
Building relationships - aim to exceed expectations2 hours 15.00
Building Relationships with Customers2 hours 15.00
Communication Skills1 hour 15.00
Complaint procedures - a structure for solutions2 hours 15.00
Creating a Good First Impression2 hours 15.00
Creating and Designing Documents1 hour 15.00
Dealing with problems3 hours 15.00
Developing and Improving Your Own Performance1 hour 15.00
Developing Your Administration Skills1 hour 15.00
Developing Your Customer Service Performance2 hours 15.00
Developing yourself3 hours 15.00
Difficult Customers - a guide to dealing with problems2 hours 15.00
Digital Mentoring2 Hours 15.00
Effective Communication3 hours 15.00
Effective Communication1 hour 15.00
Effective Communication - Dealing with customers in Writing2 hours 15.00
Effective Teamworking1 hour 15.00
Employability1 hour 15.00
Employment Law 20063 hrs 15.00
Finding that Job25 minutes 15.00
Fire safety30 minutes 15.00
Get Informed1 hour 15.00
Giving Effective Presentations1 hour 15.00
Giving Good Customer Service2 hours 15.00
Healthy Lifestyles Show5 hours 15.00
Identifying and reducing risks to health and safety3 hours 15.00
Improving Your Body Language2 hours 15.00
Improving Your Verbal Communication Skills2 hours 15.00
Interview Techniques1 hour 15.00
Introduction to health and safety1 hour 15.00
Introduction to risk assessment25 minutes 15.00
Keeping Your Customers Happy1 hour 15.00
Letter Writing45 minutes 15.00
Making Change Work For You2 hours 15.00
Managing Creativity and Innovation in the Workplace 15.00
Managing Customer Data2 hours 15.00
Managing Information1 hour 15.00
Managing Performance for Team Leaders3 hours 15.00
Managing Successful Meetings1 hour 15.00
Manual handling25 minutes 15.00
Motivating the Team3 hours 15.00
Motivation and Confidence15 mins 15.00
Not Enough Hours5 hours 15.00
Organisation - the secret of successful service delivery2 hours 15.00
Organising yourself3 hours 15.00
Planning and Organising the Team's Work3 hours 15.00
Planning and Preparation1 hour 15.00
Preparing & Working to a Budget 15.00
Producing Documents to Agreed Standards1 hour 15.00
Promotion - the first step to reaching your customers2 hours 15.00
Ready to Cook1 hour 15.00
Reflection and development - continuing improvement2 hours 15.00
Respecting and Supporting Others1 hour 15.00
Role of the Team Leader3 hours 15.00
Rules and Regulations - a guide to your responsibilities2 hours 15.00
Safe as Houses1 hour 15.00
Solving Customer Service Problems2 hours 15.00
Steps To Success - Professional Customer Service Skills7 hrs 15.00
Taking Phone Calls2 hours 15.00
Team Structures3 hours 15.00
Understanding customer service - get the essentials2 hours 15.00
Understanding Your Organisation1 hour 15.00
Using Equipment and Resources1 hour 15.00
Working Effectively1 hour 15.00
Working in a Business Environment1 hour 15.00
Working Relationships3 hours 15.00
Working with Others1 hour 15.00
Working with Others1 hour 15.00
Working with others - a guide to making a difference2 hours 15.00
Workwise1 hour 15.00
Writing a CV1 hour 15.00
Writing and Analysing Reports1 hour 15.00
Your Place - Your Community2 hours 15.00