Maximising Incoming Business

Course Overview

Aim: The delegate will learn about the essentials of dealing with incoming calls and enquiries and how to make the most of every opportunity.

Learning outcomes:

By the end of this module the delegate can:

  • Explain how much opportunity there is in incoming business
  • Describe 7 key questioning areas
  • Identify how to create need
  • Demonstrate how to use gentle bargaining to ensure commitment