Excellent Customer Service

Course Overview

Aim: The delegate will learn about the essentials of providing outstanding customer service.

Learning outcomes:

By the end of this module the delegate can:

  • State what ‘Excellent Customer Service’ means and how to promote positive behaviours
  • Recognise the need to treat all customers as individuals
  • Describe how to build effective customer relationships that contribute to a ‘Great Customer Experience’
  • Handle customers with confidence