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Customer Service Management
Managers learn how manage, coach and inspire their customer service team to deliver high performing results.
Customer service front line leaders, managers and executives
If you manage employees who interact with customers on a regular basis, then the Customer Service Management courseware is for you. This courseware will help you shape the direction of your customer service team, teach you how to provide feedback to your customer service agents, and help you inspire and motivate your employees. Youll also spend time focused on learning how to coach your customer service agents to higher levels of performance. When you take the time to strengthen your skills to coach and manage your customer service agents, youll find your team is more successful, your customers are happier, and youll see an increase in the bottom line.