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Improving Your Verbal Communication Skills
Customer Service
Improving Your Verbal Communication Skills
Introduction
This course is about improving your verbal communication skills.
Benefits Of The Course
- How to listen carefully to the customer in order to provide the correct response during a conversation
- How to compact explanations to deliver information concisely and the importance of speaking slowly and clearly
- Exploring terms that should be avoided or encouraged when holding a conversation with a customer
- How to adapt conversation to the type of customer you are dealing with
- How using verbal communication correctly can build rapport with customers
- How to calm a situation when a customer is adversely affecting other customers within the service setting
- The difference between speaking passively, aggressively and assertively
Course Code:104219CS019