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Steps To Success - Professional Customer Service Skills

Customer Service

Steps to Success - Professional Customer Service Skills

Introduction

To provide comprehensive training in all aspects of customer service, from building relationships to addressing customer concerns and solving problems. This course will help employees refresh and develop their customer service skills to ensure the needs of their customers are being met. When you have completed this course, you will be able to:

Benefits Of The Course

  • Understand customer rights and your responsibilities to them
  • Identify different customer service standards and systems
  • Know how to make a good first impression and how to build a lasting relationship
  • Understand how to communicate with your customers
  • Retain customers through efficient record keeping and follow-up service

Course Code:100733BT001