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Taking Phone Calls

Customer Service

Taking Phone Calls

Introduction

This course is about how to effectively use listening, body language and voice skills to control phone calls.

Benefits Of The Course

  • Understand how to respond to an incoming call
  • Be able to effectively use listening and voice skills to control calls
  • How to identify and communicate the options available to the customer
  • Be able to effectively respond to customer questions and queries in a timely manner
  • Ensuring that the common procedures for placing customers on hold, taking messages and ensuring call backs are made
  • Effectively completing the call ensuring that the customer knows what action(s) has been taken and that the customer is content

Course Code:104219CS021