| Age Discrimination | 40 minutes | 15.00 |
| Application Forms | 40 minutes | 15.00 |
| Attitude | 1 hour | 15.00 |
| Being competitive - stand out from the crowd | 2 hours | 15.00 |
| Briefing the Team | 3 hours | 15.00 |
| Building relationships - aim to exceed expectations | 2 hours | 15.00 |
| Building Relationships with Customers | 2 hours | 15.00 |
| Communication Skills | 1 hour | 15.00 |
| Complaint procedures - a structure for solutions | 2 hours | 15.00 |
| Creating a Good First Impression | 2 hours | 15.00 |
| Creating and Designing Documents | 1 hour | 15.00 |
| Dealing with problems | 3 hours | 15.00 |
| Developing and Improving Your Own Performance | 1 hour | 15.00 |
| Developing Your Administration Skills | 1 hour | 15.00 |
| Developing Your Customer Service Performance | 2 hours | 15.00 |
| Developing yourself | 3 hours | 15.00 |
| Difficult Customers - a guide to dealing with problems | 2 hours | 15.00 |
| Digital Mentoring | 2 Hours | 15.00 |
| Effective Communication | 1 hour | 15.00 |
| Effective Communication - Dealing with customers in Writing | 2 hours | 15.00 |
| Effective Communication in the Workplace | 3 hours | 15.00 |
| Effective Teamworking | 1 hour | 15.00 |
| Employability | 1 hour | 15.00 |
| Employment Law 2006 | 3 hrs | 15.00 |
| Finding that Job | 25 minutes | 15.00 |
| Fire safety | 30 minutes | 15.00 |
| Get Informed | 1 hour | 15.00 |
| Giving Effective Presentations | 1 hour | 15.00 |
| Giving Good Customer Service | 2 hours | 15.00 |
| Healthy Lifestyles Show | 5 hours | 15.00 |
| Identifying and reducing risks to health and safety | 3 hours | 15.00 |
| Improving Your Body Language | 2 hours | 15.00 |
| Improving Your Verbal Communication Skills | 2 hours | 15.00 |
| Interview Techniques | 1 hour | 15.00 |
| Introduction to health and safety | 1 hour | 15.00 |
| Introduction to risk assessment | 25 minutes | 15.00 |
| Keeping Your Customers Happy | 1 hour | 15.00 |
| Letter Writing | 45 minutes | 15.00 |
| Making Change Work For You | 2 hours | 15.00 |
| Managing Creativity and Innovation in the Workplace | | 15.00 |
| Managing Customer Data | 2 hours | 15.00 |
| Managing Information | 1 hour | 15.00 |
| Managing Performance for Team Leaders | 3 hours | 15.00 |
| Managing Successful Meetings | 1 hour | 15.00 |
| Manual handling | 25 minutes | 15.00 |
| Motivating the Team | 3 hours | 15.00 |
| Motivation and Confidence | 15 mins | 15.00 |
| Not Enough Hours | 5 hours | 15.00 |
| Organisation - the secret of successful service delivery | 2 hours | 15.00 |
| Organising yourself | 3 hours | 15.00 |
| Planning and Organising the Team's Work | 3 hours | 15.00 |
| Planning and Preparation | 1 hour | 15.00 |
| Preparing & Working to a Budget | | 15.00 |
| Producing Documents to Agreed Standards | 1 hour | 15.00 |
| Promotion - the first step to reaching your customers | 2 hours | 15.00 |
| Ready to Cook | 1 hour | 15.00 |
| Reflection and development - continuing improvement | 2 hours | 15.00 |
| Respecting and Supporting Others | 1 hour | 15.00 |
| Role of the Team Leader | 3 hours | 15.00 |
| Rules and Regulations - a guide to your responsibilities | 2 hours | 15.00 |
| Safe as Houses | 1 hour | 15.00 |
| Solving Customer Service Problems | 2 hours | 15.00 |
| Steps To Success - Professional Customer Service Skills | 7 hrs | 15.00 |
| Taking Phone Calls | 2 hours | 15.00 |
| Team Structures | 3 hours | 15.00 |
| Understanding customer service - get the essentials | 2 hours | 15.00 |
| Understanding Your Organisation | 1 hour | 15.00 |
| Using Equipment and Resources | 1 hour | 15.00 |
| Working Effectively | 1 hour | 15.00 |
| Working in a Business Environment | 1 hour | 15.00 |
| Working Relationships | 3 hours | 15.00 |
| Working with Others | 1 hour | 15.00 |
| Working with Others (skills for employment) | 1 hour | 15.00 |
| Working with others - a guide to making a difference | 2 hours | 15.00 |
| Workwise | 1 hour | 15.00 |
| Writing a CV | 1 hour | 15.00 |
| Writing and Analysing Reports | 1 hour | 15.00 |
| Your Place - Your Community | 2 hours | 15.00 |
