Age Discrimination | 40 minutes | 15.00 |
Application Forms | 40 minutes | 15.00 |
Attitude | 1 hour | 15.00 |
Being competitive - stand out from the crowd | 2 hours | 15.00 |
Briefing the Team | 3 hours | 15.00 |
Building relationships - aim to exceed expectations | 2 hours | 15.00 |
Building Relationships with Customers | 2 hours | 15.00 |
Communication Skills | 1 hour | 15.00 |
Complaint procedures - a structure for solutions | 2 hours | 15.00 |
Creating a Good First Impression | 2 hours | 15.00 |
Creating and Designing Documents | 1 hour | 15.00 |
Dealing with problems | 3 hours | 15.00 |
Developing and Improving Your Own Performance | 1 hour | 15.00 |
Developing Your Administration Skills | 1 hour | 15.00 |
Developing Your Customer Service Performance | 2 hours | 15.00 |
Developing yourself | 3 hours | 15.00 |
Difficult Customers - a guide to dealing with problems | 2 hours | 15.00 |
Digital Mentoring | 2 Hours | 15.00 |
Effective Communication | 1 hour | 15.00 |
Effective Communication - Dealing with customers in Writing | 2 hours | 15.00 |
Effective Communication in the Workplace | 3 hours | 15.00 |
Effective Teamworking | 1 hour | 15.00 |
Employability | 1 hour | 15.00 |
Employment Law 2006 | 3 hrs | 15.00 |
Finding that Job | 25 minutes | 15.00 |
Fire safety | 30 minutes | 15.00 |
Get Informed | 1 hour | 15.00 |
Giving Effective Presentations | 1 hour | 15.00 |
Giving Good Customer Service | 2 hours | 15.00 |
Healthy Lifestyles Show | 5 hours | 15.00 |
Identifying and reducing risks to health and safety | 3 hours | 15.00 |
Improving Your Body Language | 2 hours | 15.00 |
Improving Your Verbal Communication Skills | 2 hours | 15.00 |
Interview Techniques | 1 hour | 15.00 |
Introduction to health and safety | 1 hour | 15.00 |
Introduction to risk assessment | 25 minutes | 15.00 |
Keeping Your Customers Happy | 1 hour | 15.00 |
Letter Writing | 45 minutes | 15.00 |
Making Change Work For You | 2 hours | 15.00 |
Managing Creativity and Innovation in the Workplace | | 15.00 |
Managing Customer Data | 2 hours | 15.00 |
Managing Information | 1 hour | 15.00 |
Managing Performance for Team Leaders | 3 hours | 15.00 |
Managing Successful Meetings | 1 hour | 15.00 |
Manual handling | 25 minutes | 15.00 |
Motivating the Team | 3 hours | 15.00 |
Motivation and Confidence | 15 mins | 15.00 |
Not Enough Hours | 5 hours | 15.00 |
Organisation - the secret of successful service delivery | 2 hours | 15.00 |
Organising yourself | 3 hours | 15.00 |
Planning and Organising the Team's Work | 3 hours | 15.00 |
Planning and Preparation | 1 hour | 15.00 |
Preparing & Working to a Budget | | 15.00 |
Producing Documents to Agreed Standards | 1 hour | 15.00 |
Promotion - the first step to reaching your customers | 2 hours | 15.00 |
Ready to Cook | 1 hour | 15.00 |
Reflection and development - continuing improvement | 2 hours | 15.00 |
Respecting and Supporting Others | 1 hour | 15.00 |
Role of the Team Leader | 3 hours | 15.00 |
Rules and Regulations - a guide to your responsibilities | 2 hours | 15.00 |
Safe as Houses | 1 hour | 15.00 |
Solving Customer Service Problems | 2 hours | 15.00 |
Steps To Success - Professional Customer Service Skills | 7 hrs | 15.00 |
Taking Phone Calls | 2 hours | 15.00 |
Team Structures | 3 hours | 15.00 |
Understanding customer service - get the essentials | 2 hours | 15.00 |
Understanding Your Organisation | 1 hour | 15.00 |
Using Equipment and Resources | 1 hour | 15.00 |
Working Effectively | 1 hour | 15.00 |
Working in a Business Environment | 1 hour | 15.00 |
Working Relationships | 3 hours | 15.00 |
Working with Others | 1 hour | 15.00 |
Working with Others (skills for employment) | 1 hour | 15.00 |
Working with others - a guide to making a difference | 2 hours | 15.00 |
Workwise | 1 hour | 15.00 |
Writing a CV | 1 hour | 15.00 |
Writing and Analysing Reports | 1 hour | 15.00 |
Your Place - Your Community | 2 hours | 15.00 |